CareLuminate Quality and Safety Report
Rapides Regional Medical Center
211 4TH STREET
ALEXANDRIA, LA
(318) 769-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
67%
Below Average: Bottom 50% Hospital
Based on 67% of 484 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
67%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Rapides Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Excellent care, well staffed.
We provide good care, but sometimes lack sufficient CNAs.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Nurses Say it Straight
These comments are not from nurses at Rapides Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Excellent care, well staffed.
We provide good care, but sometimes lack sufficient CNAs.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on CMS HCAHPS patient ratings and quality data, Rapides Regional Medical Center demonstrates an average level of care. Patient satisfaction, overall, falls within the average range. Some feedback suggests that the care team can be slow in meeting patients' needs, which sets a moderate expectation for timeliness of care. In terms of measured mortality rates, the hospital maintains an average performance across various categories. Regarding emergency room services, the hospital exhibits an average wait time, with patients generally seen and treated within 2-3 hours. However, the hospital does not excel in preventing readmissions for conditions such as heart attacks and pneumonia.
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