CareLuminate Quality and Safety Report
Ochsner LSU Health Monroe
4864 JACKSON STREET
MONROE, LA
(318) 330-7515
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 227 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ochsner LSU Health Monroe but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very good care, small hospital, limited services, up-to-date facilities
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care good, but understaffed like all hospitals.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Quality of care is great, staff is likable.
Quality of care in hospital varies by unit, some excel while others fall short.
Nurses Say it Straight
These comments are not from nurses at Ochsner LSU Health Monroe but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very good care, small hospital, limited services, up-to-date facilities
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care good, but understaffed like all hospitals.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Quality of care is great, staff is likable.
Quality of care in hospital varies by unit, some excel while others fall short.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Ochsner LSU Health Monroe provides an average quality of care according to CMS HCAHPS patient ratings and quality data. The hospital's overall patient satisfaction is within the average range. Patients have reported that the care team at times may be slow in meeting their needs. In terms of mortality rates, the hospital is considered average across all measured categories. The hospital's emergency room wait time is also average, with patients typically seen and treated within 2-3 hours. Ochsner LSU Health Monroe excels at treating conditions like pneumonia, reducing the need for patients to return to the hospital. However, the hospital has faced challenges in maintaining low infection rates, with rates being on the higher side.
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