CareLuminate Quality and Safety Report
University Medical Center New Orleans
2000 CANAL STREET
NEW ORLEANS, LA
(504) 702-3000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 890 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at University Medical Center New Orleans but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Excellent care, well staffed.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Cannot receive care here due to insurance.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Certain surgeons are better; overall hospital care is safe.
Nurses Say it Straight
These comments are not from nurses at University Medical Center New Orleans but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Excellent care, well staffed.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Cannot receive care here due to insurance.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Certain surgeons are better; overall hospital care is safe.
It's really good, my favorite. Nurses take patient care seriously, collaborate, monitor fetal heart rate, prioritize concerns, and include patients in decision-making.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
University Medical Center New Orleans exhibits an average overall patient satisfaction, according to CMS HCAHPS patient ratings and quality data. This facility, however, has multiple notable concerns regarding high patient mortality. In addition, patients often experience an extended wait time in the emergency room, with an average duration of over 3 hours before being seen and treated. Furthermore, the hospital has encountered challenges pertaining to elevated infection rates.
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