CareLuminate Quality and Safety Report
Rockcastle County Hospital, Inc.
145 NEWCOMB AVENUE
MOUNT VERNON, KY
(606) 256-2195
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 106 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Rockcastle County Hospital, Inc. but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Quality of care good, but understaffed like all hospitals.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Nurses Say it Straight
These comments are not from nurses at Rockcastle County Hospital, Inc. but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Quality of care good, but understaffed like all hospitals.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Rockcastle County Hospital, Inc. consistently maintains a high overall patient satisfaction rate, as reported by CMS HCAHPS patient ratings and quality data. Patients praised the hospital for its quiet atmosphere, which contributes to a positive healthcare experience. The hospital also ensures timely care as the average ER wait time remains within the average range, with patients being seen and treated in approximately 2-3 hours. However, it is important to note that the hospital faces challenges with high infection rates, with further improvement needed in this area.
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