CareLuminate Quality and Safety Report
Norton Hospitals, Inc
200 EAST CHESTNUT STREET
LOUISVILLE, KY
(502) 629-8000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 1,090 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Norton Hospitals, Inc but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good care, but depends on the individual.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Nurses Say it Straight
These comments are not from nurses at Norton Hospitals, Inc but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good care, but depends on the individual.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Norton Hospitals, Inc. demonstrates high overall patient satisfaction. However, it is important to note that the hospital has a lengthy emergency room wait time, with an average wait of over 3 hours for patients to be seen and treated. Furthermore, the hospital does not effectively treat conditions such as heart attacks, heart failure, and pneumonia, which often result in patients needing to return to the hospital for treatment.
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of Nurses Recommend to Their Loved Ones