CareLuminate Quality and Safety Report
Saint Joseph Hospital
ONE SAINT JOSEPH DRIVE
LEXINGTON, KY
(859) 313-1000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 645 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Saint Joseph Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
Quality of care in our hospital depends on specific service and unit.
Variable quality of care, some doctors untrustworthy.
Depends on specific service. Certain doctors recommended for surgery, others advised against. Limited knowledge on other services. Proud of our small community hospital, but recommend KU campus for oncology.
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Nurses Say it Straight
These comments are not from nurses at Saint Joseph Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
Quality of care in our hospital depends on specific service and unit.
Variable quality of care, some doctors untrustworthy.
Depends on specific service. Certain doctors recommended for surgery, others advised against. Limited knowledge on other services. Proud of our small community hospital, but recommend KU campus for oncology.
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Saint Joseph Hospital has an average overall patient satisfaction rating. Although patients report that the care team can be slow at times in meeting their needs, the hospital is exceptional in ensuring that patients do not get infections. However, a drawback is the long wait time in the Emergency Room, where it takes over 3 hours for patients to be seen and treated.
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of Nurses Recommend to Their Loved Ones