CareLuminate Quality and Safety Report
Owensboro Health Muhlenberg Community Hospital
440 HOPKINSVILLE STREET
GREENVILLE, KY
(270) 338-8000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
65%
Below Average: Bottom 50% Hospital
Based on 65% of 147 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
64%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Owensboro Health Muhlenberg Community Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Decent quality of care in our hospital.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at Owensboro Health Muhlenberg Community Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Decent quality of care in our hospital.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Owensboro Health Muhlenberg Community Hospital provides a high level of overall patient satisfaction. In terms of mortality rates, the hospital performs averagely across all measured categories. Additionally, patients can expect an average wait time in the emergency room, with a typical duration of 2-3 hours for assessment and treatment. However, the hospital faces challenges in maintaining lower infection rates, which requires further attention and improvement.
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