CareLuminate Quality and Safety Report
CHI Health Mercy Council Bluffs
800 MERCY DRIVE
COUNCIL BLUFFS, IA
(712) 328-5000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 448 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at CHI Health Mercy Council Bluffs but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care in hospital varies by unit, some excel while others fall short.
Quality is good at times, but staffing issues are decreasing overall care quality.
Level of care at hospital is outstanding
Decent quality of care in our hospital.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Quality of care is good overall, but varies by unit.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Nurses Say it Straight
These comments are not from nurses at CHI Health Mercy Council Bluffs but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care in hospital varies by unit, some excel while others fall short.
Quality is good at times, but staffing issues are decreasing overall care quality.
Level of care at hospital is outstanding
Decent quality of care in our hospital.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Quality of care is good overall, but varies by unit.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
CHI Health Mercy Council Bluffs demonstrates high overall patient satisfaction, as reported by CMS HCAHPS patient ratings. The hospital maintains average mortality rates across all measured conditions. Additionally, the hospital boasts an average emergency room wait time, where patients are typically seen and treated within 2-3 hours. However, the hospital could improve in effectively treating conditions such as pneumonia to reduce readmissions. On the other hand, CHI Health Mercy Council Bluffs excels in ensuring patients within the hospital environment are protected from infections.
Nearby Hospitals
Methodist Jennie Edmundson
COUNCIL BLUFFS
Patient Recommendation
Estimated Nurse Recommendation
Above Average: Top 50%
78%
of Nurses Recommend to Their Loved Ones
Bellevue Medical Center, LLC
Patient Recommendation
Estimated Nurse Recommendation
BELLEVUE
Good: Top 25% Hospital
79%
of Nurses Recommend to Their Loved Ones
The Nebraska Methodist Hospital
Patient Recommendation
Estimated Nurse Recommendation
OMAHA
Excellent: Top 10% Hospital
86%
of Nurses Recommend to Their Loved Ones
Midwest Surgical Hospital LLC
Patient Recommendation
Estimated Nurse Recommendation
OMAHA
Outstanding: Top 5% Hospital
95%
of Nurses Recommend to Their Loved Ones
CHI Health Bergan Mercy
Patient Recommendation
Estimated Nurse Recommendation
OMAHA
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones