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CareLuminate Quality and Safety Report

Unity Physicians Hospital

4455 EDISON LAKES PKWY
MISHAWAKA, IN
(574) 231-6800

Patient 
Recommendation

Outstanding: Top 5% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

89%
Outstanding: Top 5% Hospital

Based on 89% of 93 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
93%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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NA Hospital Quality Report

Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Unity Physicians Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.

Quality of care is average to above average.

Hospitals aren't what you think they are, the reality is quite complex.

Trust the quality of care, feel safe here receiving treatment in our hospital.

Overall, good job, caring nurses, lack of medical oversight impacting care quality.

Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.

The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.

Nurses Say it Straight

These comments are not from nurses at Unity Physicians Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.

Quality of care is average to above average.

Hospitals aren't what you think they are, the reality is quite complex.

Trust the quality of care, feel safe here receiving treatment in our hospital.

Overall, good job, caring nurses, lack of medical oversight impacting care quality.

Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.

The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.

Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Based on the CMS HCAHPS patient ratings and quality data, Unity Physicians Hospital demonstrates average performance in every measured mortality rate, indicating that the hospital's mortality outcomes align with national averages. However, the hospital faces challenges regarding high infection rates, which suggest a need for improvement in infection prevention and control practices.

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

I Want to Help CareLuminate Collect Feedback From the Nurses At This Hospital
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