CareLuminate Quality and Safety Report
Franciscan Health Indianapolis
8111 S EMERSON AVE
INDIANAPOLIS, IN
(317) 528-5000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
73%
Above Average: Top 50%
Based on 73% of 617 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
74%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Franciscan Health Indianapolis but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospitals suffer from inadequate staffing, overwhelming physicians, and a high turnover rate among young nurses. Change is needed.
Care in ICUs great, concern about other floors, new nurses lack experience, may not know what they are doing.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Excellent care, patient-first approach.
Top-notch care, prioritizing safety, compassionate, high-quality, trust in dedicated healthcare professionals to deliver the best care.
Quality of care at WakeMed North is pretty good. Would definitely recommend to a loved one. Low ratios allow personalized care. Staff genuinely loves what they are doing.
Highly recommend hospital for mother/baby care, complete confidence in department. Would not recommend residency clinic for OB/GYN services.
Great quality, prioritizing understanding, thorough investigation, addressing concerns - I would recommend this hospital.
Definitely recommend Covenant hospital; confident in their new charting system.
Nurses Say it Straight
These comments are not from nurses at Franciscan Health Indianapolis but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospitals suffer from inadequate staffing, overwhelming physicians, and a high turnover rate among young nurses. Change is needed.
Care in ICUs great, concern about other floors, new nurses lack experience, may not know what they are doing.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Excellent care, patient-first approach.
Top-notch care, prioritizing safety, compassionate, high-quality, trust in dedicated healthcare professionals to deliver the best care.
Quality of care at WakeMed North is pretty good. Would definitely recommend to a loved one. Low ratios allow personalized care. Staff genuinely loves what they are doing.
Highly recommend hospital for mother/baby care, complete confidence in department. Would not recommend residency clinic for OB/GYN services.
Great quality, prioritizing understanding, thorough investigation, addressing concerns - I would recommend this hospital.
Definitely recommend Covenant hospital; confident in their new charting system.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, it is important to note that Franciscan Health Indianapolis demonstrates an average overall patient satisfaction. However, the hospital is faced with challenges such as a long ER wait time, with an average wait of over 3 hours before patients are seen and treated. Additionally, it is noteworthy that the hospital struggles in effectively treating conditions like heart attacks and pneumonia, resulting in a higher likelihood of patients needing to return to the hospital for further care.
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