CareLuminate Quality and Safety Report
Indiana University Health North Hospital
11700 N MERIDIAN ST
CARMEL, IN
(317) 688-2000
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 494 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Indiana University Health North Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Quality is good at times, but staffing issues are decreasing overall care quality.
Quality of care is great, staff is likable.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Nurses Say it Straight
These comments are not from nurses at Indiana University Health North Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Quality is good at times, but staffing issues are decreasing overall care quality.
Quality of care is great, staff is likable.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Quality of care is good, we work hard to meet medical needs and consider overall well-being.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Indiana University Health North Hospital has high overall patient satisfaction. However, patients have reported that the care team can be slow at times in meeting their needs. The hospital demonstrates average performance in all measured mortality rates. Unfortunately, the hospital experiences a long average wait time in the emergency room, with patients waiting for over 3 hours to be seen and treated. On the positive side, the hospital excels in treating conditions like pneumonia, significantly reducing the need for patients to return. Additionally, the hospital is exceptional in ensuring that patients do not acquire infections during their stay.
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