CareLuminate Quality and Safety Report
IU Health West Hospital
1111 N RONALD REAGAN PKWY
AVON, IN
(317) 217-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 492 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at IU Health West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Quality of care in hospital varies by unit, some excel while others fall short.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Nurses Say it Straight
These comments are not from nurses at IU Health West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Quality of care in hospital varies by unit, some excel while others fall short.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
IU Health West Hospital has an average overall patient satisfaction. The hospital performs at an average level in all measured mortality rates. However, one area of concern is the long ER wait time, with patients typically waiting over 3 hours to be seen and treated. On the positive side, the hospital excels at treating conditions like heart attacks, minimizing the need for patients to return. Additionally, IU Health West Hospital demonstrates exceptional care in preventing hospital-acquired infections.
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