CareLuminate Quality and Safety Report
Franciscan Health Crown Point
1201 S MAIN ST
CROWN POINT, IN
(219) 757-6100
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 573 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Franciscan Health Crown Point but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Nurses Say it Straight
These comments are not from nurses at Franciscan Health Crown Point but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Franciscan Health Crown Point demonstrates an average overall patient satisfaction according to the CMS HCAHPS patient ratings and quality data. Patients have reported that the care team can sometimes be slow in meeting their needs. In terms of mortality rates, the hospital is average across all measured aspects. Furthermore, the hospital maintains an average emergency room (ER) wait time, as patients are typically seen and treated within a range of 2-3 hours. Notably, Franciscan Health Crown Point excels in ensuring patients are protected from infections, with above-average efforts in this area.
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