CareLuminate Quality and Safety Report
Parkview Whitley Hospital
1260 E SR 205
COLUMBIA CITY, IN
(260) 248-9301
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 287 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Parkview Whitley Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality of care is average to above average.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at Parkview Whitley Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality of care is average to above average.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Parkview Whitley Hospital demonstrates high overall patient satisfaction, with patients reporting that staff is good at responding quickly to their needs and meeting their needs very quickly. The hospital also receives positive feedback regarding its cleanliness. In terms of mortality rates, the hospital is average across all measured categories. Additionally, patients are seen and treated in an average of 2-3 hours in the emergency room, indicating an average ER wait time. The hospital excels in effectively treating conditions like pneumonia, reducing the need for patients to return. However, the hospital faces challenges in controlling infection rates.
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