CareLuminate Quality and Safety Report
Indiana University Health Ball Memorial Hospital
2401 UNIVERSITY AVE
MUNCIE, IN
(765) 747-3111
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
54%
Concerning: Bottom 10% Hospital
Based on 54% of 441 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
51%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Indiana University Health Ball Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Not recommending hospital, ED unit lacking, insufficient patient care.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Nurses Say it Straight
These comments are not from nurses at Indiana University Health Ball Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Not recommending hospital, ED unit lacking, insufficient patient care.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Indiana University Health Ball Memorial Hospital has an average overall patient satisfaction rating. Additionally, the hospital is known for having a long wait time in the emergency room, with patients typically waiting over 3 hours to be seen and treated. While the hospital may struggle with effectively treating conditions like heart failure to prevent readmissions, it excels in preventing infections among its patients.
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