CareLuminate Quality and Safety Report
Norton-King's Daughters' Health
1373 EAST SR 62
MADISON, IN
(812) 801-0105
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
65%
Below Average: Bottom 50% Hospital
Based on 65% of 243 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
64%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Norton-King's Daughters' Health but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality of care is average to above average.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Nurses Say it Straight
These comments are not from nurses at Norton-King's Daughters' Health but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality of care is average to above average.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Norton-King's Daughters' Health demonstrates high overall patient satisfaction, as evidenced by CMS HCAHPS patient ratings. Patients specifically highlighted the hospital's quiet atmosphere, which contributes to a positive experience. In terms of mortality rates, the hospital performs at an average level across all measured indicators. However, it is important to note that the hospital's ER wait time is lengthy, with patients waiting over three hours on average to be seen and treated. Furthermore, Norton-King's Daughters' Health faces challenges in effectively treating conditions such as pneumonia, resulting in higher rates of patient readmissions. Additionally, the hospital grapples with high infection rates.
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