CareLuminate Quality and Safety Report
Northwest Health - Porter
85 EAST US HWY 6
VALPARAISO, IN
(219) 983-8300
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
53%
Concerning: Bottom 10% Hospital
Based on 53% of 1,276 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
50%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Northwest Health - Porter but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great hospital, best we can, limited resources for optimal care including supplies, machines, and staffing.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Nurses Say it Straight
These comments are not from nurses at Northwest Health - Porter but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great hospital, best we can, limited resources for optimal care including supplies, machines, and staffing.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Northwest Health - Porter performs adequately in terms of patient satisfaction, with room for improvement. Patients have reported that their care team can occasionally be slow in meeting their needs. Additionally, the hospital has an average emergency room wait time of 2-3 hours, ensuring that patients are seen and treated within a reasonable timeframe. Northwest Health - Porter excels in treating conditions such as heart attacks, minimizing the need for patients to return to the hospital. However, it struggles in effectively treating conditions like heart failure, which may necessitate further hospital visits. Nevertheless, the hospital exhibits exceptional diligence in preventing infections among its patients.
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