CareLuminate Quality and Safety Report
Lutheran Hospital Of Indiana
7950 W JEFFERSON BLVD
FORT WAYNE, IN
(260) 435-7001
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
59%
Weak: Bottom 20% Hospital
Based on 59% of 1,269 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
57%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Lutheran Hospital Of Indiana but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Truly good hospital with quality care; I would definitely encourage them to come.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Quality of care needs improvement, nursing shortage, high physician turnover, focus on profit, lacking necessary equipment, issues within our hospital.
Nurses Say it Straight
These comments are not from nurses at Lutheran Hospital Of Indiana but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Truly good hospital with quality care; I would definitely encourage them to come.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Quality of care needs improvement, nursing shortage, high physician turnover, focus on profit, lacking necessary equipment, issues within our hospital.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to CMS HCAHPS patient ratings and quality data, Lutheran Hospital Of Indiana exhibits low overall patient satisfaction. Patients have reported that the care team can be slow in meeting their needs. Additionally, there have been challenges regarding the cleanliness of the hospital. However, the hospital maintains an average emergency room wait time, and patients are generally seen and treated within 2-3 hours. Notably, Lutheran Hospital Of Indiana excels in ensuring that patients at the hospital do not acquire infections.
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of Nurses Recommend to Their Loved Ones