CareLuminate Quality and Safety Report
Franciscan Health Hammond
5454 HOHMAN AVE
HAMMOND, IN
(219) 932-2300
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
53%
Concerning: Bottom 10% Hospital
Based on 53% of 31 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
50%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Franciscan Health Hammond but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Nurses Say it Straight
These comments are not from nurses at Franciscan Health Hammond but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Franciscan Health Hammond provides average care across various aspects. The hospital demonstrates average performance in regards to measured mortality rates, indicating no significant deviations from the expected outcome. Furthermore, patients visiting the emergency room at this facility experience an average wait time, with an average duration of 2-3 hours for examination and treatment. However, the hospital falls short in effectively managing conditions such as heart failure, leading to a higher likelihood of readmission. Additionally, Franciscan Health Hammond faces challenges regarding infection rates, suggesting a need for improvement in this area.
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