CareLuminate Quality and Safety Report
OSF Saint Luke Medical Center
1051 WEST SOUTH STREET
KEWANEE, IL
(309) 853-3361
Patient
Recommendation
Excellent: Top 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
85%
Excellent: Top 10% Hospital
Based on 85% of 69 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
89%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at OSF Saint Luke Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care good, but understaffed like all hospitals.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Decent quality of care in our hospital.
Hospitals aren't what you think they are, the reality is quite complex.
Quality of care in hospital varies by unit, some excel while others fall short.
Nurses Say it Straight
These comments are not from nurses at OSF Saint Luke Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care good, but understaffed like all hospitals.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Decent quality of care in our hospital.
Hospitals aren't what you think they are, the reality is quite complex.
Quality of care in hospital varies by unit, some excel while others fall short.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, OSF Saint Luke Medical Center provides an average level of care in terms of mortality rates. The hospital shows a commendable performance in achieving a low ER wait and treatment time, with patients being attended to in less than 2 hours. Additionally, OSF Saint Luke Medical Center demonstrates effective medical practices in treating conditions like heart failure, resulting in a low rate of readmissions. These findings indicate that the hospital places a priority on ensuring prompt and efficient emergency care while effectively addressing patient needs to minimize the likelihood of hospital readmissions.
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