CareLuminate Quality and Safety Report
Adventhealth Bolingbrook
500 REMINGTON BOULEVARD
BOLINGBROOK, IL
(630) 312-5000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
57%
Weak: Bottom 20% Hospital
Based on 57% of 495 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
54%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Adventhealth Bolingbrook but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care good, but understaffed like all hospitals.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Very good care, small hospital, limited services, up-to-date facilities
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
Nurses Say it Straight
These comments are not from nurses at Adventhealth Bolingbrook but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care good, but understaffed like all hospitals.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Very good care, small hospital, limited services, up-to-date facilities
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
Highly recommended hospital for family members.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Adventhealth Bolingbrook has received low overall patient satisfaction ratings. Patients have reported that the care team can be slow at times in meeting their needs. In terms of mortality rates, the hospital is average across all measured categories. The hospital's ER wait time is average, with patients being seen and treated within an average timeframe of 2-3 hours. However, the hospital excels in preventing infections, consistently performing above average in ensuring patients do not acquire infections while receiving care at the facility.
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