CareLuminate Quality and Safety Report
Advocate Good Samaritan Hospital
3815 HIGHLAND AVENUE
DOWNERS GROVE, IL
(630) 275-5900
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 864 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Advocate Good Samaritan Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Nurses Say it Straight
These comments are not from nurses at Advocate Good Samaritan Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Nurses go above and beyond, prioritizing patient safety, well-being, and prompt communication with doctors for problem resolution.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Advocate Good Samaritan Hospital has received high overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. However, the hospital does have multiple significant high-patient-mortality concerns. Additionally, patients may experience an extended wait time in the emergency room, with an average of over 3 hours for patients to be seen and treated. On the positive side, Advocate Good Samaritan Hospital excels in ensuring that patients do not contract infections while receiving care at the hospital.
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