CareLuminate Quality and Safety Report
Loyola University Medical Center
2160 S 1ST AVENUE
MAYWOOD, IL
(708) 216-9000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 1,917 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Loyola University Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Definitely recommend Covenant hospital; confident in their new charting system.
Nurses Say it Straight
These comments are not from nurses at Loyola University Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Definitely recommend Covenant hospital; confident in their new charting system.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Loyola University Medical Center receives an average overall patient satisfaction rating. Some patients have reported that the care team can be slow in meeting their needs, and there have been challenges with the cleanliness of the hospital. Additionally, the hospital has a long emergency room wait time, with patients waiting over 3 hours on average to be seen and treated. The hospital does not perform well in treating conditions such as heart attacks, heart failure, and pneumonia to prevent patient readmissions. However, the hospital excels in ensuring that patients do not acquire infections during their stay.
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