CareLuminate Quality and Safety Report
Northwest Community Hospital 1
800 W CENTRAL ROAD
ARLINGTON HEIGHTS, IL
(847) 618-1000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 529 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Northwest Community Hospital 1 but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
We provide good care, but sometimes lack sufficient CNAs.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Cannot receive care here due to insurance.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Highly knowledgeable, kind nurses willing to go the extra mile; I would definitely recommend our hospital.
Nurses Say it Straight
These comments are not from nurses at Northwest Community Hospital 1 but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
We provide good care, but sometimes lack sufficient CNAs.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Cannot receive care here due to insurance.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Highly knowledgeable, kind nurses willing to go the extra mile; I would definitely recommend our hospital.
Highly recommend hospital for quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Northwest Community Hospital 1 demonstrates average overall patient satisfaction. The hospital performs at an average level in all measured mortality rates. However, patients may experience prolonged wait times at the emergency room, with an average waiting period of over 3 hours before being seen and treated. While the hospital may not excel in effectively treating conditions such as heart attacks to prevent patient readmissions, it excels in the prevention of infections among patients within its facilities.
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