CareLuminate Quality and Safety Report
Edward Hospital
801 SOUTH WASHINGTON
NAPERVILLE, IL
(630) 527-3000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 2,512 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Edward Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, every nurse goes above and beyond.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Care in ICUs great, concern about other floors, new nurses lack experience, may not know what they are doing.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Quality of care at WakeMed North is pretty good. Would definitely recommend to a loved one. Low ratios allow personalized care. Staff genuinely loves what they are doing.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
definitely recommend my hospital, excellent care, nurses listen to patients, proactive in addressing staffing shortage, WakeMed provides good quality care.
Exceptional care, prioritize patients and families above all.
Our care is good. Staff genuinely want to be here, despite lower pay than other hospitals.
Nurses Say it Straight
These comments are not from nurses at Edward Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, every nurse goes above and beyond.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Care in ICUs great, concern about other floors, new nurses lack experience, may not know what they are doing.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Quality of care at WakeMed North is pretty good. Would definitely recommend to a loved one. Low ratios allow personalized care. Staff genuinely loves what they are doing.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
definitely recommend my hospital, excellent care, nurses listen to patients, proactive in addressing staffing shortage, WakeMed provides good quality care.
Exceptional care, prioritize patients and families above all.
Our care is good. Staff genuinely want to be here, despite lower pay than other hospitals.
We provide good care, but sometimes lack sufficient CNAs.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to the CMS HCAHPS patient ratings and quality data, Edward Hospital demonstrates an average level of overall patient satisfaction. Patients have reported challenges regarding the cleanliness of the facility. The hospital maintains an average wait time in the emergency room, with patients typically being seen and treated within 2-3 hours. However, Edward Hospital does not excel in effectively treating conditions such as pneumonia to prevent patient readmissions. Nevertheless, the hospital performs above the average in preventing infections amongst patients under their care.
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