CareLuminate Quality and Safety Report
Advocate Lutheran General Hospital
1775 DEMPSTER ST
PARK RIDGE, IL
(847) 723-2210
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 1,052 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Advocate Lutheran General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Definitely recommend Covenant hospital; confident in their new charting system.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
It depends on the unit. ED turnover is high. Good experience in OB and PACU units. Wouldn't send family to ED unless basic. Lots of travelers.
Excellent care, every nurse goes above and beyond.
Nurses Say it Straight
These comments are not from nurses at Advocate Lutheran General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Definitely recommend Covenant hospital; confident in their new charting system.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
It depends on the unit. ED turnover is high. Good experience in OB and PACU units. Wouldn't send family to ED unless basic. Lots of travelers.
Excellent care, every nurse goes above and beyond.
Hospital declined quality care for profit during pandemic.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Advocate Lutheran General Hospital demonstrates an average overall patient satisfaction, based on the CMS HCAHPS patient ratings and quality data. However, it is important to note that the hospital experiences a longer than average ER wait time. Patients can expect to wait, on average, over 3 hours before being seen and treated.
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