CareLuminate Quality and Safety Report
Silver Cross Hospital And Medical Centers
1900 SILVER CROSS BLVD
NEW LENOX, IL
(815) 300-1100
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
75%
Above Average: Top 50%
Based on 75% of 3,737 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
76%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Silver Cross Hospital And Medical Centers but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Quality of care varies at our hospital; some nurses are compassionate and dedicated, while others are motivated solely by pay.
Great care, physicians competent. Hospitals need better communication and information sharing. Important to have advocate. Busy, but seasoned nurses helpful.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Would recommend high-risk women go to Overland Park for delivery; Level III NICU, but no ECMO, trachs, or complex heart surgeries.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Quality of care not good. Severely short-staffed. Hinders ability to provide adequate nursing care. Difficult patient staffing ratios.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Certain surgeons are better; overall hospital care is safe.
Nurses Say it Straight
These comments are not from nurses at Silver Cross Hospital And Medical Centers but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Quality of care varies at our hospital; some nurses are compassionate and dedicated, while others are motivated solely by pay.
Great care, physicians competent. Hospitals need better communication and information sharing. Important to have advocate. Busy, but seasoned nurses helpful.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Would recommend high-risk women go to Overland Park for delivery; Level III NICU, but no ECMO, trachs, or complex heart surgeries.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Quality of care not good. Severely short-staffed. Hinders ability to provide adequate nursing care. Difficult patient staffing ratios.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Certain surgeons are better; overall hospital care is safe.
One of the best hospitals I've ever worked in. The quality of care here is just awesome.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Silver Cross Hospital And Medical Centers has a high overall patient satisfaction rating. The hospital maintains average scores in every measured mortality rate. However, the hospital has a notably long wait time in the emergency room, with an average of over 3 hours for patients to be seen and treated. Additionally, the hospital does not perform well in the treatment of conditions such as pneumonia, resulting in a higher number of patients returning to the hospital. Conversely, the hospital excels in ensuring that patients within its premises do not acquire infections.
Nearby Hospitals
Presence Saint Joseph Medical Center
JOLIET
Patient Recommendation
Estimated Nurse Recommendation
Warning: Bottom 5% Hospital
46%
of Nurses Recommend to Their Loved Ones
Palos Community Hospital
Patient Recommendation
Estimated Nurse Recommendation
PALOS HEIGHTS
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Franciscan Health Olympia & Chicago Heights
Patient Recommendation
Estimated Nurse Recommendation
OLYMPIA FIELDS
Warning: Bottom 5% Hospital
47%
of Nurses Recommend to Their Loved Ones
Adventhealth Bolingbrook
Patient Recommendation
Estimated Nurse Recommendation
BOLINGBROOK
Weak: Bottom 20% Hospital
54%
of Nurses Recommend to Their Loved Ones
Ingalls Memorial Hospital
Patient Recommendation
Estimated Nurse Recommendation
HARVEY
Warning: Bottom 5% Hospital
36%
of Nurses Recommend to Their Loved Ones