CareLuminate Quality and Safety Report
Presence Mercy Medical Center
1325 N HIGHLAND AVENUE
AURORA, IL
(630) 859-2222
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 558 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Presence Mercy Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Quality of care varies depending on staff. ER can be challenging, but cardiology team provides excellent care. MedSurg floors can be rough, with potential for things to be overlooked if not severely ill.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Nurses Say it Straight
These comments are not from nurses at Presence Mercy Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Quality of care varies depending on staff. ER can be challenging, but cardiology team provides excellent care. MedSurg floors can be rough, with potential for things to be overlooked if not severely ill.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Presence Mercy Medical Center has an average overall patient satisfaction rating. Additionally, the hospital's emergency department experiences a longer than average wait time, with patients waiting over 3 hours on average to be seen and treated. However, it is worth noting that the hospital excels in ensuring that patients do not acquire infections during their stay.
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