CareLuminate Quality and Safety Report
Holy Cross Hospital
2701 W 68TH STREET
CHICAGO, IL
(773) 884-9000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
35%
Warning: Bottom 5% Hospital
Based on 35% of 209 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
28%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Holy Cross Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Quality of care good, but understaffed like all hospitals.
Nurses Say it Straight
These comments are not from nurses at Holy Cross Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Quality of care good, but understaffed like all hospitals.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on CMS HCAHPS patient ratings and quality data, Holy Cross Hospital demonstrates some areas of concern regarding patient care quality. Overall patient satisfaction is very low, with patients reporting significant challenges in staff responsiveness and communication about medications. Transitions between hospital departments are reported to be challenging, and patients have concerns about the cleanliness of the hospital. Additionally, patients experience difficulties in having quiet rest during their stay. The hospital's mortality rates are average, and the emergency room wait time is long, with patients waiting for over 3 hours on average before receiving treatment. The hospital's performance in treating conditions like pneumonia to prevent readmissions is not satisfactory. Lastly, Holy Cross Hospital has encountered challenges with high infection rates.
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