CareLuminate Quality and Safety Report
Northwestern Lake Forest Hospital
1000 N WESTMORELAND ROAD
LAKE FOREST, IL
(847) 234-5600
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
80%
Strong: Top 20% Hospital
Based on 80% of 568 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
82%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Northwestern Lake Forest Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is average to above average.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Level of care at hospital is outstanding
Quality of care in hospital varies by unit, some excel while others fall short.
Quality is good at times, but staffing issues are decreasing overall care quality.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Nurses Say it Straight
These comments are not from nurses at Northwestern Lake Forest Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is average to above average.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Level of care at hospital is outstanding
Quality of care in hospital varies by unit, some excel while others fall short.
Quality is good at times, but staffing issues are decreasing overall care quality.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Top notch care, positive patient feedback, firsthand experience - I would recommend this hospital.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Northwestern Lake Forest Hospital receives high overall patient satisfaction ratings, indicating a positive patient experience. However, it is notable that the hospital has a long emergency room wait time, with an average waiting period exceeding 3 hours for patients to receive necessary treatment. Additionally, the hospital's performance in treating conditions such as heart attacks does not reflect optimal outcomes, as patients may have to return for further care.
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