CareLuminate Quality and Safety Report
OSF Heart Of Mary Medical Center
1400 WEST PARK AVENUE
URBANA, IL
(217) 337-2000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
75%
Above Average: Top 50%
Based on 75% of 465 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
76%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at OSF Heart Of Mary Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care on floors not great, but NICU is well-staffed and provides good care. Would recommend going to HCA.
Good care, but staffing needs improvement; still comfortable with family coming here.
Definitely recommend loved ones to receive care
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
Quality of care is good, we work hard to meet medical needs and consider overall well-being.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Nurses Say it Straight
These comments are not from nurses at OSF Heart Of Mary Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care on floors not great, but NICU is well-staffed and provides good care. Would recommend going to HCA.
Good care, but staffing needs improvement; still comfortable with family coming here.
Definitely recommend loved ones to receive care
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
Quality of care is good, we work hard to meet medical needs and consider overall well-being.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
OSF Heart Of Mary Medical Center demonstrates high overall patient satisfaction based on CMS HCAHPS patient ratings. The hospital is average in every measured mortality rate, indicating a consistent level of care across various conditions. Patients visiting the emergency room can expect an average wait time of 2-3 hours, with prompt attention and treatment. The medical center excels in treating conditions such as pneumonia, effectively reducing the need for patients to return for further care. However, the hospital has faced challenges with elevated infection rates, which is an area of focus for improvement.
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