CareLuminate Quality and Safety Report
Presence Saint Francis Hospital
355 RIDGE AVE
EVANSTON, IL
(847) 316-4000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 496 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Presence Saint Francis Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Nurses Say it Straight
These comments are not from nurses at Presence Saint Francis Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Presence Saint Francis Hospital has an average overall patient satisfaction. Patients have reported that at times, the care team can be slow in meeting their needs. The hospital has an average performance in every measured mortality rate, and patients experience an average wait time in the emergency room, with an average duration of 2-3 hours for evaluation and treatment. However, the hospital does not excel in treating conditions like heart failure and pneumonia, resulting in a higher rate of patients needing readmission. Additionally, the hospital has faced challenges with high infection rates.
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of Nurses Recommend to Their Loved Ones