CareLuminate Quality and Safety Report
Palos Community Hospital
12251 SOUTH 80TH AVENUE
PALOS HEIGHTS, IL
(708) 923-4000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 898 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Palos Community Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Truly good hospital with quality care; I would definitely encourage them to come.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Hospital care poor. Wouldn't recommend. Understaffed. Administration doesn't care. Overwhelming number of patients makes it difficult to provide proper care.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Nurses Say it Straight
These comments are not from nurses at Palos Community Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Truly good hospital with quality care; I would definitely encourage them to come.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Hospital care poor. Wouldn't recommend. Understaffed. Administration doesn't care. Overwhelming number of patients makes it difficult to provide proper care.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Palos Community Hospital demonstrates an average overall patient satisfaction. Patients have reported challenges regarding the cleanliness of the hospital. Additionally, the hospital has a long wait time in its Emergency Room, with patients waiting on average over 3 hours to be seen and treated. However, the hospital excels in the area of preventing infections, going above the average in ensuring patients do not acquire infections during their stay. On the other hand, the hospital's proficiency in treating conditions such as pneumonia to avoid readmissions is not satisfactory.
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