CareLuminate Quality and Safety Report
West Suburban Medical Center
3 ERIE COURT
OAK PARK, IL
(708) 383-6200
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
46%
Warning: Bottom 5% Hospital
Based on 46% of 485 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
41%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at West Suburban Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Nurses Say it Straight
These comments are not from nurses at West Suburban Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
ICU care great, but care suffers after downgrade. Best care in the ICU, nobody wants to be there.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, West Suburban Medical Center demonstrates low overall patient satisfaction. Patients have reported that the care team can be slow in meeting their needs. The hospital's measured mortality rates are average across all categories. However, it is noteworthy that the hospital experiences a long average wait time in its emergency room, with patients typically waiting over 3 hours to be seen and treated. Furthermore, the hospital does not perform well in preventing readmission for conditions such as pneumonia.
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