CareLuminate Quality and Safety Report
Copley Memorial Hospital
2000 OGDEN AVENUE
AURORA, IL
(630) 978-6200
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
73%
Above Average: Top 50%
Based on 73% of 592 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
74%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Copley Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Good hospital to seek care from, exceptional quality of care from a patient's and nurse's perspective. Confidently recommend, feel safe bringing my children.
Overall, excellent care in LD, unsure about other areas. Close to home, good community hospital.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Exceptional care. Incredibly strong nurses. Genuine care. Saint Luke's on the Plaza cannot match the quality of care. East is unmatched.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Avoid hospital, few specialties, inexperienced staff, lack trust.
Nurses Say it Straight
These comments are not from nurses at Copley Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Good hospital to seek care from, exceptional quality of care from a patient's and nurse's perspective. Confidently recommend, feel safe bringing my children.
Overall, excellent care in LD, unsure about other areas. Close to home, good community hospital.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Exceptional care. Incredibly strong nurses. Genuine care. Saint Luke's on the Plaza cannot match the quality of care. East is unmatched.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Avoid hospital, few specialties, inexperienced staff, lack trust.
Quality of care is good overall, but varies by unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Copley Memorial Hospital consistently receives high overall patient satisfaction ratings. The hospital performs at an average level in terms of every measured mortality rate. Patients at Copley Memorial Hospital can expect an average emergency room wait time of 2-3 hours, and the hospital excels in preventing infections among its patients.
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