CareLuminate Quality and Safety Report
Wills Memorial Hospital
120 GORDON STREET
WASHINGTON, GA
(706) 678-9212
Patient
Recommendation
Outstanding: Top 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
90%
Outstanding: Top 5% Hospital
Based on 90% of 37 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
95%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Wills Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Very good care, small hospital, limited services, up-to-date facilities
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Depends on the person they see.
Quality of care is great, staff is likable.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Nurses Say it Straight
These comments are not from nurses at Wills Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Very good care, small hospital, limited services, up-to-date facilities
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Depends on the person they see.
Quality of care is great, staff is likable.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Wills Memorial Hospital demonstrates an average performance across all measured mortality rates. Additionally, the hospital showcases a commendable trait of maintaining a low emergency room wait and treatment time, with patients experiencing a wait and treatment period of less than 2 hours. These results reflect the objective evaluation of the hospital's quality of care, emphasizing its ability to efficiently accommodate and attend to emergency cases.
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