CareLuminate Quality and Safety Report
Northside Hospital Duluth
3620 HOWELL FERRY ROAD
DULUTH, GA
(678) 312-1000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 450 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Northside Hospital Duluth but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Not recommending hospital, ED unit lacking, insufficient patient care.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Nurses Say it Straight
These comments are not from nurses at Northside Hospital Duluth but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Not recommending hospital, ED unit lacking, insufficient patient care.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Northside Hospital Duluth has achieved an average overall patient satisfaction rating according to the CMS HCAHPS patient ratings and quality data. Patients have notably expressed positivity regarding the hospital's cleanliness, indicating a high level of cleanliness. In terms of patient outcomes, the hospital exhibits average performance in every measured mortality rate. However, it is important to note that Northside Hospital Duluth faces challenges in providing timely emergency care, as it experiences a long ER wait time. On average, patients must wait over 3 hours before being seen and treated. Additionally, the hospital encounters difficulties in maintaining low infection rates, indicating a need for improvement in this area.
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of Nurses Recommend to Their Loved Ones