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CareLuminate Quality and Safety Report

Emory Hillandale Hospital

2801 DEKALB MEDICAL PARKWAY
LITHONIA, GA
(404) 501-8040

Patient 
Recommendation

Weak: Bottom 20% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

57%
Weak: Bottom 20% Hospital

Based on 57% of 353 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
54%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Emory Hillandale Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.

Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.

Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.

Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.

The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.

Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.

Level of care at hospital is outstanding

The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.

Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.

Nurses Say it Straight

These comments are not from nurses at Emory Hillandale Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.

Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.

Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.

Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.

The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.

Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.

Level of care at hospital is outstanding

The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.

Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.

Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Emory Hillandale Hospital receives feedback from patients that indicates there is room for improvement in certain areas of their care. The overall patient satisfaction is low, and there are reports of the care team being occasionally slow in meeting patients' needs. Communication regarding discharge and follow-up instructions has also been cited as a challenge for patients. It is noteworthy that the hospital's mortality rates are measured as average across the board. Additionally, patients may experience an extended wait time in the Emergency Room, as it takes on average over 3 hours for them to be seen and treated.

Nearby Hospitals

Emory Hillandale Hospital
LITHONIA
Patient Recommendation
Estimated Nurse Recommendation
Weak: Bottom 20% Hospital
54%

of Nurses Recommend to Their Loved Ones

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Patient Recommendation
Estimated Nurse Recommendation
CONYERS
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of Nurses Recommend to Their Loved Ones

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Patient Recommendation
Estimated Nurse Recommendation
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of Nurses Recommend to Their Loved Ones

Emory Decatur Hospital
Patient Recommendation
Estimated Nurse Recommendation
DECATUR
Weak: Bottom 20% Hospital
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of Nurses Recommend to Their Loved Ones

Emory Decatur Hospital
Patient Recommendation
Estimated Nurse Recommendation
DECATUR
Weak: Bottom 20% Hospital
54%

of Nurses Recommend to Their Loved Ones

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