CareLuminate Quality and Safety Report
St Francis Hospital- Emory Healthcare
2122 MANCHESTER EXPRESSWAY
COLUMBUS, GA
(706) 596-4020
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 945 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St Francis Hospital- Emory Healthcare but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Valley Baptist hospital is definitely preferable over our hospital.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Varied experiences across departments.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Nurses Say it Straight
These comments are not from nurses at St Francis Hospital- Emory Healthcare but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Valley Baptist hospital is definitely preferable over our hospital.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Varied experiences across departments.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Quality of care in our hospital is great.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St Francis Hospital- Emory Healthcare has been rated as having an average overall patient satisfaction. Patients have reported that the care team can be slow at times in meeting their needs. Additionally, the hospital has a long ER wait time, with patients waiting for over 3 hours on average to be seen and treated. However, St Francis Hospital- Emory Healthcare excels at treating conditions like heart attacks, reducing the need for patients to return to the hospital. Furthermore, the hospital does an exceptional job of ensuring that patients do not acquire infections while in their care.
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