CareLuminate Quality and Safety Report
Memorial University Medical Center
4700 WATERS AVENUE
SAVANNAH, GA
(912) 350-3691
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 520 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Memorial University Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
I would recommend this hospital for good quality care; I have worked and been a patient here.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Nurses Say it Straight
These comments are not from nurses at Memorial University Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
I would recommend this hospital for good quality care; I have worked and been a patient here.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Memorial University Medical Center has received mixed reviews from patients, with low overall patient satisfaction. Patients have expressed that the care team can be slow at times in meeting their needs, and there are challenges regarding the cleanliness of the hospital. However, it is worth noting that the hospital has an average emergency room wait time, with patients typically seen and treated within 2-3 hours. On the downside, the hospital does not perform well in treating conditions such as heart attacks and pneumonia, leading to a higher likelihood of patients needing to return to the hospital. Despite these shortcomings, Memorial University Medical Center stands out for its exceptional efforts in ensuring that patients do not acquire infections while in their care.
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