CareLuminate Quality and Safety Report
AU Medical Center
1120 15TH STREET
AUGUSTA, GA
(706) 721-6569
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 575 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at AU Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Valley Baptist hospital is definitely preferable over our hospital.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Definitely recommend Covenant hospital; confident in their new charting system.
Nurses Say it Straight
These comments are not from nurses at AU Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Valley Baptist hospital is definitely preferable over our hospital.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Definitely recommend Covenant hospital; confident in their new charting system.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
AU Medical Center has an average overall patient satisfaction rating. Some patients have reported that the care team can be slow in meeting their needs at times. Furthermore, there have been challenges reported regarding the cleanliness of the hospital. In terms of measured mortality rates, the hospital is considered average across all categories. However, it is important to note that the hospital experiences a long wait time in the emergency room, with patients waiting on average over 3 hours to be seen and treated. Additionally, the hospital does not score well in effectively treating conditions such as pneumonia to prevent readmissions.
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