CareLuminate Quality and Safety Report
Jack Hughston Memorial Hospital
4401 RIVER CHASE DRIVE
PHENIX CITY, AL
(334) 732-3000
Patient
Recommendation
Outstanding: Top 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
87%
Outstanding: Top 5% Hospital
Based on 87% of 346 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
91%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Jack Hughston Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Quality of care is average to above average.
Decent quality of care in our hospital.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Quality is good at times, but staffing issues are decreasing overall care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Nurses Say it Straight
These comments are not from nurses at Jack Hughston Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Quality of care is average to above average.
Decent quality of care in our hospital.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Quality is good at times, but staffing issues are decreasing overall care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Jack Hughston Memorial Hospital is highly rated by patients for the quality of care provided. Patients consistently report overall high levels of satisfaction with their experience at the hospital. Nurse communication is particularly standout, with patients excellent in their praise for the clear and effective communication with the nursing staff. Staff responsiveness is another aspect that patients applaud, as the hospital is known for quickly addressing their needs and meeting them promptly. Furthermore, patients appreciate the quiet atmosphere provided by the hospital. With regards to patient outcomes, the hospital performs averagely in terms of mortality rates. Additionally, the average ER wait time of 2-3 hours indicates that patients are seen and treated in a timely manner.
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