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CareLuminate Quality and Safety Report

Mariners Hospital

91500 OVERSEAS HIGHWAY
TAVERNIER, FL
(305) 434-3000

Patient 
Recommendation

Outstanding: Top 5% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

88%
Outstanding: Top 5% Hospital

Based on 88% of 76 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
92%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Mariners Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.

Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.

Overall, good job, caring nurses, lack of medical oversight impacting care quality.

Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.

Depends on the person they see.

Trust the quality of care, feel safe here receiving treatment in our hospital.

Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.

Nurses Say it Straight

These comments are not from nurses at Mariners Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.

Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.

Overall, good job, caring nurses, lack of medical oversight impacting care quality.

Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.

Depends on the person they see.

Trust the quality of care, feel safe here receiving treatment in our hospital.

Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.

Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Mariners Hospital, based on the CMS HCAHPS patient ratings and quality data, proves to offer satisfactory quality of care. In terms of mortality rates, the hospital performs at an average level across all measured categories. Moreover, the hospital maintains a typical wait time in the emergency room, where patients are attended to and treated within an average timeframe of 2-3 hours.

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

I Want to Help CareLuminate Collect Feedback From the Nurses At This Hospital
(or email us at info@careluminate.com)

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