CareLuminate Quality and Safety Report
Viera Hospital
8745 N WICKHAM RD
MELBOURNE, FL
(321) 434-9000
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
80%
Strong: Top 20% Hospital
Based on 80% of 961 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
82%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Viera Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on the person they see.
Quality of care is average to above average.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Quality of care good, but understaffed like all hospitals.
Nurses Say it Straight
These comments are not from nurses at Viera Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on the person they see.
Quality of care is average to above average.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Quality of care good, but understaffed like all hospitals.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Viera Hospital consistently receives high overall patient satisfaction ratings, indicating a positive experience for patients. Patients have expressed appreciation for the hospital's quiet atmosphere, promoting a calm and peaceful environment. The hospital's mortality rates, across all categories, are reported as average when compared to other hospitals. It is worth noting that the hospital's emergency room wait time is relatively long, with patients waiting on average over 3 hours to be seen and treated. However, Viera Hospital excels in treating conditions such as heart failure and pneumonia, effectively minimizing the need for patients to return for further care.
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