CareLuminate Quality and Safety Report
West Kendall Baptist Hospital
9555 SW 162 AVE
MIAMI, FL
(786) 467-2011
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 446 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at West Kendall Baptist Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the person they see.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Level of care at hospital is outstanding
Highly recommended hospital for family members.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Nurses Say it Straight
These comments are not from nurses at West Kendall Baptist Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the person they see.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Level of care at hospital is outstanding
Highly recommended hospital for family members.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Good care, but staffing needs improvement; still comfortable with family coming here.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
West Kendall Baptist Hospital receives an average overall patient satisfaction rating. Patients have reported that the care team at times can be slow in meeting their needs. The hospital's mortality rates are average across all measured categories. In terms of emergency care, patients experience an average wait time in the ER, with an average of 2-3 hours from arrival to treatment. Notably, the hospital performs above average in preventing infections among patients.
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