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CareLuminate Quality and Safety Report

St Mary's Medical Center

901 45TH ST
WEST PALM BEACH, FL
(561) 840-6202

Patient 
Recommendation

Concerning: Bottom 10% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

54%
Concerning: Bottom 10% Hospital

Based on 54% of 447 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
51%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at St Mary's Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.

Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.

Varied experiences across departments.

People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.

Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.

Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.

Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.

St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.

Truly good hospital with quality care; I would definitely encourage them to come.

Nurses Say it Straight

These comments are not from nurses at St Mary's Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.

Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.

Varied experiences across departments.

People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.

Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.

Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.

Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.

St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.

Truly good hospital with quality care; I would definitely encourage them to come.

Variable quality of care, some doctors untrustworthy.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

St Mary's Medical Center's quality of care, as indicated by the CMS HCAHPS patient ratings and quality data, presents some concerning areas. Overall patient satisfaction is very low, and patients have expressed significant challenges with staff responsiveness to their needs. Communication about medications has also been reported as a challenge. Patients have revealed significant challenges with transitions between departments within the hospital. However, the hospital's mortality rates are average across all measured categories. In terms of emergency care, the hospital has an average wait time of 2-3 hours, and the hospital excels in preventing infections among patients. It is important for consumers to be aware of these facts when considering the quality of care at St Mary's Medical Center.

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Estimated Nurse Recommendation
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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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Patient Recommendation
Estimated Nurse Recommendation
JUPITER
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of Nurses Recommend to Their Loved Ones

Wellington Regional Medical Center
Patient Recommendation
Estimated Nurse Recommendation
WELLINGTON
Concerning: Bottom 10% Hospital
48%

of Nurses Recommend to Their Loved Ones

I Want to Help CareLuminate Collect Feedback From the Nurses At This Hospital
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