CareLuminate Quality and Safety Report
Wellington Regional Medical Center
10101 FOREST HILL BLVD
WELLINGTON, FL
(561) 798-8500
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
52%
Concerning: Bottom 10% Hospital
Based on 52% of 1,142 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
48%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Wellington Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Recommend hospital, but choose doctors/nurses carefully.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Quality of care in our hospital depends on specific service and unit.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Nurses Say it Straight
These comments are not from nurses at Wellington Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Recommend hospital, but choose doctors/nurses carefully.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Quality of care in our hospital depends on specific service and unit.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
High infection rates and complications with routine procedures compared to previous hospital, go elsewhere for routine procedures.
I work with great people, doctors communicate well, and the nurses provide excellent care.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Kaiser is well-managed, nothing to improve.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Wellington Regional Medical Center is a hospital that has been experiencing low overall patient satisfaction based on CMS HCAHPS patient ratings and quality data. Patients have reported challenges with nurse communication and staff responsiveness to their needs. Communication about medications has also been cited as an area of concern. Transitions between departments in the hospital have proven to be challenging for patients as well. In terms of mortality rates, the hospital performs average across all measured categories. However, patients can expect an average ER wait time of 2-3 hours, which is a positive aspect. The hospital, unfortunately, does not excel in treating conditions such as pneumonia to prevent patients from having to return to the hospital.
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