CareLuminate Quality and Safety Report
HCA Florida West Hospital
8383 N DAVIS HWY
PENSACOLA, FL
(850) 494-4000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
66%
Below Average: Bottom 50% Hospital
Based on 66% of 434 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
65%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at HCA Florida West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
We provide good care, but sometimes lack sufficient CNAs.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Excellent care, well staffed.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Hit or miss with quality of care, standard workflow and level not always great. Speak up for yourself or have someone who can. At Kaiser, focus is not truly understanding and solving patient's problems, priority is quick diagnosis and treatment.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Nurses Say it Straight
These comments are not from nurses at HCA Florida West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
We provide good care, but sometimes lack sufficient CNAs.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Excellent care, well staffed.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Hit or miss with quality of care, standard workflow and level not always great. Speak up for yourself or have someone who can. At Kaiser, focus is not truly understanding and solving patient's problems, priority is quick diagnosis and treatment.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Valley Baptist hospital is definitely preferable over our hospital.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
HCA Florida West Hospital receives an average overall patient satisfaction rating according to CMS HCAHPS data. Patients have reported that the care team can be slow at times in meeting their needs. The hospital demonstrates an average performance in every measured mortality rate. In terms of emergency care, the hospital maintains an average ER wait time, with patients being seen and treated within 2-3 hours on average. Notably, HCA Florida West Hospital excels in its efforts to prevent infections among patients, surpassing the average in this area.
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