CareLuminate Quality and Safety Report
Baptist Medical Center South
2105 EAST SOUTH BOULEVARD
MONTGOMERY, AL
(334) 288-2100
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 1,892 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Baptist Medical Center South but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Excellent care, well staffed.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Cannot receive care here due to insurance.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Nurses Say it Straight
These comments are not from nurses at Baptist Medical Center South but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Excellent care, well staffed.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Cannot receive care here due to insurance.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Highly recommend hospital for quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Baptist Medical Center South has an average overall patient satisfaction rating according to the CMS HCAHPS patient ratings and quality data. However, one area of concern is the hospital's long ER wait time. On average, patients at Baptist Medical Center South experience wait times exceeding 3 hours before being seen and treated.
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