CareLuminate Quality and Safety Report
North Okaloosa Medical Center
151 REDSTONE AVE SE
CRESTVIEW, FL
(850) 689-8100
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
52%
Concerning: Bottom 10% Hospital
Based on 52% of 572 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
48%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at North Okaloosa Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care good, but understaffed like all hospitals.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Very good care, small hospital, limited services, up-to-date facilities
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Nurses Say it Straight
These comments are not from nurses at North Okaloosa Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care good, but understaffed like all hospitals.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Very good care, small hospital, limited services, up-to-date facilities
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
North Okaloosa Medical Center is a hospital that exhibits average performance across various aspects of patient care. The hospital receives mixed reviews on overall patient satisfaction. While the mortality rate at the hospital is average, it is evident that North Okaloosa Medical Center takes patient well-being seriously as it excels in reducing the risk of infections for patients. Additionally, the hospital demonstrates proficiency in promptly attending to patients in the emergency department, with an average wait time of 2-3 hours. However, there is room for improvement in the hospital's management of conditions like heart failure, as it does not perform well in preventing readmissions for such cases. Despite these areas in need of progress, North Okaloosa Medical Center prioritizes patient safety through infection prevention.
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